Washington City

This City serves customers in the Puget Sound region with permitting-related needs for both citizens, and builders.

The City need to move from an on-premises legacy permitting system to a more GIS-centric Cloud hosted platform. Specifically they needed to:

• Improve the online application process for customers
• Reduce manual efforts and improve efficiency
• Reduce front counter questions from applicants
• Improve plan review and turnaround time
• Track activities and tasks, deadlines and due dates Improve reporting
• Document policies and procedures for standardization

SoftResources did the following to help the City achieve the goals for the project:

• Initiated online workshops for gathering of requirements and assessment of the current environment
• Created the Permitting Software Key Requirements document after Discovery workshops with City Permitting, Public Works, Fire, and Parks personnel
• Generated a Process Improvement and Opportunities report incorporating the adoption of new software, possible policy revisions, improvements for as-is and to-be environments, and recommendations for next steps
• Created a Request for Proposal
• Reviewed the RFP responses for vendor fit/gap
• Conducted software demonstrations with the top 3 vendors
• Facilitated the scripted demo process and due diligence activities
• Provided in-depth business review of the vendor contract and contract negotiations
• Developed a statement of work to support successful implementation
• Provided implementation project management oversight services to complement the City’s internal Project Manager and project team during the implementation of the new Permitting software